What happens if my package is lost or stolen?

We’re so sorry to hear that! Once your package leaves our warehouse, we are not liable if it is lost or stolen. If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:

• If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days for delivery before contacting your carrier for more information.
• Check with your neighbors, lobby attendant, or front office (if applicable) to see if the package was left there.
• Reach out to your local USPS post office.

Please note, Vella & Co. is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.