FAQs

• What are your candles made out of?
• How are Vella & Co. and Vellabox related?
• Do you have retail locations?
• Support Contact
• Are your products made with clean or natural ingredients?
• Where are your products made?

• How do I change my account email and/or password?

• Can I cancel or make changes to my order?
• Where does Vella & Co. ship?
• What is your return policy?
• Can I get a replacement for broken or damaged products?

• How do I properly burn my candle to get the longest life/safest burn?
• How much scent should I expect from my candle?
• How can I avoid candle tunneling?
• How can I reuse my candle jar?
• How long should my candle burn?
• Why won't my candle light?

• What is your cancellation policy?
• What does the cost of the class include?
• Can I bring my own alcohol or snacks?
• Do I need a reservation to pour a candle?
• Is there an age minimum to pour? Are children allowed?
• Can I take my candle home with me after the class?
• Will you hold my candle until I can pick it up?
• How long does it take to pour a candle?
• What if someone in my party doesn’t want to pour a candle?
• Can I book a private event?

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• Support Email
• Phone (Vella & Co. Retail Location ONLY - Columbus, OH)
• Interested in being a Vella & Co. Influencer/Affiliate?
• Marketing & Partnership Inquiries
• Wholesale Vendor Inquiries