FAQs

• How are Vella & Co. and Vellabox related?
• What are your candles made out of?

• Can I cancel or make changes to my order?
• How do I change my account email or password?

• How do I properly burn my candle to get the longest life/safest burn?
• How much scent should I expect from my candle?
• How can I avoid candle tunneling?
• How long should my Vella & Co. candle burn?
• How can I reuse my candle jar?

• What if someone in my party doesn’t want to pour a candle?
• Can I bring my own alcohol or snacks?
• What does the cost of the class include?
• What is your cancellation policy?
• How long does it take to pour a candle?
• Can I book a private event?
• Do I need a reservation to pour a candle?
• Can I take my candle home with me after the class?
• Will you hold my candle until I can pick it up?
• Is there an age minimum to pour? Are children allowed?

Browse all articles

• Support Email
• Phone

• How should I report a missing/damaged item from my order?
• Do you accept returns?

• Where do you ship?
• What happens if my package is lost or stolen?