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About Vella & Co.
How are Vella & Co. and Vellabox related?
What are your candles made out of?
Account/Orders
Can I cancel or make changes to my order?
How do I change my account email or password?
Candle Care
How do I properly burn my candle to get the longest life/safest burn?
How much scent should I expect from my candle?
How can I avoid candle tunneling?
How long should my Vella & Co. candle burn?
How can I reuse my candle jar?
Candle-Pouring Workshops
Columbus, OH
Can I bring my own alcohol or snacks?
What if someone in my party doesn’t want to pour a candle?
What is your cancellation policy?
What does the cost of the class include?
How long does it take to pour a candle?
Can I book a private event?
Do I need a reservation to pour a candle?
Can I take my candle home with me after the class?
Will you hold my candle until I can pick it up?
Is there an age minimum to pour? Are children allowed?
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Contact
Support Email
Phone
Returns
How should I report a missing/damaged item from my order?
Do you accept returns?
Shipping
Where do you ship?
What happens if my package is lost or stolen?